Role Overview
The Store Associate is an important part of the customer experience and helps maintain a clean, organized, welcoming, and well-stocked store. This role is responsible for providing friendly customer service, operating the point-of-sale system, assisting with stocking and merchandising, and supporting the day-to-day operation of the store. This is a part time position, but more hours may be available in the future.
Key Responsibilities
Customer Service & Sales
- Greet customers and provide friendly, helpful, and attentive service.
- Assist customers with locating products and answer questions when possible.
- Seek assistance from another team member when needed to provide accurate information or help resolve a customer’s request.
- Accurately process purchases using the point-of-sale (POS) system.
- Answer store phone calls professionally and assist callers as appropriate.
- Help maintain a welcoming and positive shopping experience.
Stocking, Merchandising & Store Tasks
- Maintain a clean, organized, safe, and inviting store environment.
- Keep shelves and displays neat, orderly, and properly stocked.
- Front and face products throughout the store.
- Restock merchandise as needed and assist with receiving and putting away deliveries.
- Rotate products using First In, First Out (FIFO) practices and check for expired or short-dated products.
- Help ensure products are correctly displayed and priced, and report pricing or inventory concerns to a manager.
- Perform routine cleaning and other store maintenance tasks as needed.
- Use downtime productively by completing stocking, merchandising, cleaning, expiration-checking, or other assigned tasks.
Teamwork & Store Operations
- Work collaboratively with coworkers to maintain efficient store operations.
- Assist with the regular Monday delivery and other deliveries as scheduled.
- Use proper lifting techniques and follow safe work practices when handling boxes, merchandise, and other materials.
- Communicate clearly with coworkers and request assistance when needed.
- Follow established store procedures, food-safety practices, and emergency and workplace-safety guidelines.
- Perform other duties as assigned based on the needs of the store.
Position Requirements
- Friendly, dependable, and customer-service oriented.
- Able to work independently while remaining attentive to customers and store needs.
- Able to prioritize customer service while completing ongoing stocking, cleaning, and merchandising tasks.
- Able to communicate effectively and work cooperatively with a small team.
- Able to safely lift, carry, and move merchandise and boxes as required.
- Able to remain on one’s feet and move throughout the store during a shift.
- Willing to learn and follow store policies and procedures.
- Ability to walk up and down stairs carrying up to 40 lbs